There's a possible fix for Windows update bug that breaks Dynamics CRM


There’s new hope if you installed the latest Windows patches and saw your Microsoft —or possibly —installing reports to go wonky.

An anonymous poster on the AskWoody Lounge, working with a Microsoft support tech, has come up with a one-line fix that appears to work, at least in some cases.

The problem can be traced to a change in the way Internet Explorer 11 version 11.0.40 handles certain CSS settings in Dynamics CRM. In this particular case, :

We logged a Premier Support ticket with Microsoft and they were very responsive.

During a remote session, they confirmed that data was being returned from CRM server side when clicking links, but it just wasn’t displaying.

The issue is caused by improper CSS.  Modifying the height attribute of CSS allowed the data to be displayed successfully during the remote session.  The suggestion was to change one line in CRM’s global.css which fixes the issue across all interfaces.

Since then, our CRM developer has figured out that the issue goes away if you (add) the following line to global.css.aspx: span[type=”subgrid”] {position:static !important}

Poster NeilMcDonald 82 on the says:

about Telerik RadListBox controls on web pages not working with IE 11.0.40.

Reports from many sources confirm the problems occur after installing any of these patches:

  • —this month’s Win10 1607 cumulative update that brings the build number up to 14393.953
  • —this month’s monthly rollup (“Security Monthly Quality Rollup”) for Win7 and Server 2008 R2
  • —this month’s monthly rollup for Win 8.1 and Server 2012 R2
  • —MS17-006, this month’s cumulative Internet Explorer patch

Please also note that Windows 10, bless its fuzzy little face, will reinstall KB 4013429 automatically after you uninstall it. As I mentioned yesterday, you need to to hide the patch after it’s uninstalled.

may have identified the crux:

CRM is full of issues like this one where developers adapted their code to the IE tolerance to faulty code and guessing, and now when web standards are enforced by IE, everyone is panicking.

My overarching question remains: How is Microsoft going to fix this problem? The IE update is found in all sorts of bunched patches. Will Microsoft fix IE, fix CRM… or just let CRM customers figure it out for themselves, burning a Premier Support ticket in the process?

Follow the discussion on the .